Tel: 0115 888 3453
Being able to communicate effectively is essential in any environment with human interactions. Many relationships have been strengthened through the practice of effective communication skills.
In every conversation there are two parties present, the person giving the message (the sender) and the person(s) receiving the information (the receiver). We can say a conversation or a communication is effective if the intended message from the sender is successfully delivered, and understood by the receiver. In certain circumstances, we would add the point, ‘acted upon’, by the receiver.
Effective Communication is a broad subject. The following 7 (seven) points below are a good starting point for anyone wishing to develop / enhance their communication skills.
As with everything, proper planning is important. It will help immensely if you spend some time considering the following points before you hold your conversation:
Establishing rapport in a conversation helps to build trust, creates a common ground for the conversation and encourages mutual attentiveness, positivity, and coordination between the people conversing. Rapport is all about establishing an emotional connection with someone; it is your ability to relate to others in a way that creates trust and mutual understanding. Sometimes rapport happens naturally, and it is very easy to build rapport with someone who shares much of your interest or is very much like you.
Empathy requires that you see things from the perspective of others. It is putting yourself in the other person’s shoes so you can understand where the other person is coming from and respecting that view even if it is totally different from yours.
The key here is to listen to understand. It requires both parties in the conversation to give their full attention to what is being said. One may ask questions, clarify points, or even rephrase what is said to check their understanding. It is also important that you are interested in what the other person is saying to you. You should endeavour to give them the space to talk, listen to understand and respond appropriately.
Information that is clear and concise enhances the clarity and cohesion of the message. This avoids confusion and the receiver is more likely to understand what you are saying. So, keep your message brief, straight to the point and use plain language.
In any communication it is crucial to set the right tone. A friendly tone will usually encourage others to communicate with you.
In planning your talk, think of ways you can grasp the attention of your audience; ways to involve your audience e.g. activities, Q & A, mini competitions etc.
The ability to speak effectively is a skill that anyone can learn or enhance. A lot of good can come out of the practice of effective communication skills in any given environment.
Many relationship types could be enhanced through the practice of effective communications, such as:
We can support teams and individuals to develop and enhance their effective communication skills. To find out how we can help you and/ or your team to communicate more effectively, get in touch today.
From my younger years I have been fascinated about the differences in cultures. I still am.